Practice Management

Every time the author makes a purchase or seeks to buy a new product, she receives a barrage of inquiries as to whether the service she received made her happy.

Based on the fact that extraordinary customer service can be a game changer to help position your practice for success in this unstable economy, this article builds from last month's piece on customer service.

Sun glare is a year-round problem, not just a summertime occurrence.

Dispensing high-end eyeglass frames is not as difficult as it may seem.

With the Office of Inspector General's heightened awareness of coding and documentation errors, physicians should be aware of some specific areas to check and double-check in their daily routine of documentation.

Each decision made in managing your staff presents as a new journey.

One of the key themes for this year's meeting of the Association for Research in Vision and Ophthalmology was nano technology and regenerative medicine.

A series of courses aim to help clinicians and eye researchers keep up with state-of-the-art approaches to the design, construction, and execution of clinical trials.

The most important information the author learns occurs when she has the opportunity to exchange ideas with fellow managers and administrators.

Ophthalmologists have unique needs when shopping for electronic health record systems.

Robert H. Osher, MD, loves teaching but he bristles at the restrictions that come with some meetings and their CME providers.

If you do a good enough job training your staff, you may put yourself out of a job!

In today's tight economy and competitive eye-care/eyewear market, it is important for eye-care professionals to explore every opportunity to uncover untapped potential revenue streams.

In the beginning of 2010, some dramatic changes in coding and reimbursement for consultation services occurred.

These are exciting times to sell eyewear options to your patients.

Four eye-care professionals will receive federal stimulus payments after attesting to meaningful use of the certified version of a proprietary electronic health record (EHR) system (OfficeMate/ExamWriter v10, Eyefinity).

The only sure political prediction for the future of health care is change, both positive and negative.

Some practical advice and common-sense tips can help clinicians stay abreast of developments and possible malpractice cases.

If you feel that you have flow issues in your office, stop being the technician's safety valve for poor behavior.

Measure your inventory turns monthly.

The key success factor for turning ideas into reality is planning.

What is in your lens toolbox?

In our field, there can't be bad days.

While practices pride themselves on the quality of care they deliver, many of those same practices get low marks for their quality of caring.

As a busy eye-care facility, Clayton Eye Center in Morrow, GA, employs four ophthalmologists and seven optometrists who see as many as 200 patients daily.

If you are not a technician, how can you survive the jungle of managing a staff of technicians? Go back to the age of dinosaurs.

There is a growing awareness that business strategies used in the fashion industry can be applied successfully in the ophthalmic market.

The International Vision Expo East and Conference was to celebrate its 25th year, March 16 to 20, at the Jacob K. Javits Convention Center here.

Solutions to impact patient outcomes are being evaluated.

Kowa Optimed and EMRlogic Systems Inc. have integrated an e-prescribing solution (DrFirst Rcopia) into proprietary electronic medical record (EMR) management software (activEHR).