What makes a good optical manager?

Take-home message: When vetting candidate for an optical manager position, it is often more important to identify managers with the right leadership profile than those with technical competence.

Dispensing Solutions By Arthur De Gennaro

Let’s say you are ready to open a dispensary and need to hire an optician who will manage it. Or perhaps your dispensary is stuck in neutral and you feel it has a lot more potential you just have not been able to tap.

A new manager may help to get the results you have been looking for. What attributes should you look for in that new manager? Here are some factors to consider.

Engagement

1.     According to report by the Gallup organization, only 30% of American workers are engaged, 50% are not engaged, and 20% are actively disengaged.¹

Good managers are fully engaged in their jobs. According to Gallup, “Engaged employees work with passion and feel a profound connection to their company. They drive innovation and move the organization forward.”² They are inherently enthusiastic about their work and believe in the core principles of the company they work for.

Engaged managers also hire and create engaged employees. They are aware of the emotional state and individual needs of their employees. This makes it easy for them to encourage others by providing the individualized support they need to be engaged. In fact, according to Gallup, engaged managers are the key to successful organizations and result in engaged customers who become brand ambassadors.³

Data based

2.    John Pinto likes to say, “Torture the numbers until they confess.”

Good managers know that they cannot manage without being immersed in the numbers. They create, generate and use timely data in the form of reports to manage themselves and their work group. They use performance data specifically to benchmark their performance the performance of their team members, set goals for everyone and arrange for appropriate training. They understand that an absence of data means simply navigating by dead reckoning.

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