The underlying, big hairy goal of eye care
How long does it actually take to form a new habit? Is there any science to back this up? And what does all of this mean for your practice?
Editor’s Note:
“It requires a minimum of about 21 days for an old mental image to dissolve and a new one to jell.”
-Maxwell Maltz
Almost monthly, I offer goals for consideration and challenge you to set goals for your staff. As you do this, remember to keep striving longer than you think should be necessary. For example, reaching out to former patients who have a diagnosis or family history that would benefit from a routine eye health appointment, but, who just don’t come in for a visit.
A goal of asking technicians and administrative staff to make what I refer to as ‘regular recall’ phone calls daily is an appropriate tactic. I think no one has such a full day that 25 phone calls can’t be made. So I could have an accurate benchmark for this blog, I made regular recall phone calls to 25 people in my telephone’s contact list. My test subjects were 25 people to whom I don’t speak to regularly-not my ‘besties,’ people I see regularly, or clients.
Here are my results and how long it took for each call:
1. Call no answer: 30 seconds
2. Call and left message: 1 minute 15 seconds
3. Call and spoke to individual: 3 minutes
All my phone numbers were good and only 3 people had a voicemail that was not set up and/or full. What this means to you is it might take your employee even less time to make 25 calls than the 59 minutes I spent reaching out and leaving messages about the importance of routine eye care.
Summary of my 25 calls
1. 3 were a bust because there was no way to leave a message.
2. 5 individuals answered the phone.
3. Left messages for 17 people.
4. By close of business, all 17 of those that I had left a message for called me back.
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