As a fellow technician, I always carry myself in a manner of respect, courteousness, empathy, and attentiveness.
In the course of helping patients, it is possible technicians may encounter unique situations.
As the prevalence of diabetes in America continues to climb, practitioners are faced with questions every day in their practices. Questions such as, "Can I eat cake now?
Optical coherence tomography angiography (OCTA) was introduced commercially in 2015,1 and it ushered in a different way of viewing retinal and choroidal vasculature.
Taking these 10 steps will help lead your patients to receiving a phenomenal experience and take your technician career to the next level.
Every member of the office staff plays an integral part in setting the tone of competence, caring, and efficiency.
In the near future, eyecare providers will have devices that, given an image of a patient’s retina, can tell us the exact diagnosis at the touch of a button. AI will play an increasingly significant role in the way healthcare providers care for their patients in the clinic. There is real and imminent potential for earlier, more accurate, and more uniform diagnosis.
There is a daily battle between online contact lens companies and the eyecare professionals who put their time and effort into providing patients with contact lenses. Ms. Hagemeyer explains the disconnect between ODs and online contact lens sales.
It is not realistic for patients to be prepared to respond when they are given news of a disease or disorder. Many times, patients are caught off guard at the mention of disease and assume a blank stare. What questions are they supposed to ask? Will Smith, OD, anticipates these questions and provides staff with information to keep patients informed.
Build a rapport with patients and understand they are placing trust in staffers when choosing new glasses. Tami Hagemeyer, ABOC, FNAO, offers suggestions to maximize patients' satisfaction with the process.