Long and short of it
The long and the short of it is: People’s perception of how they are behaving is their perception. It is not always real or couched in truth, but it is as impenetrable as a concrete wall. No amount of rationalizing is going to compromise it.
If I go back to the discussion with the technician, we have some “longs” and some “shorts” of the conversation. In the end, neither of us agreed with each other’s conclusions. And the cement wall remained.
Breaking it down, the “longs” of the conversation were:
- Each of our perceptions of the situations was vastly different and immovable.
- The memories of the situations had now become entrenched and elongated.
- There were grudges and bad feelings regarding these encounters and the final encounter.
- The organized chaos it created: every time someone called, it became a pattern of behavior that people came to expect, and thereby created detours around, even though that created more problems in the long run.
The “shorts” of the matter were:
- Again, perception of the instance while it was occurring. “It was them, not me.”
- Involvement of social media and the repercussions that created before it was quickly removed from general population.
- Initial chaos of each encounter.