Then I tried the intrinsic influxes.
The technicians were working at a high level of expertise and enjoyed their roles in the clinic. They did an excellent job because they really cared and wanted everyone to be treated well so they would be happy with the service and clinic. More of the stare. This was not helping.
I tried to explain the patient behavior. We had zero control over patient behavior and/or interpreter behavior and patterns. Again, no help or show of acceptance.
I tried throwing the physicians in the mix and gently telling him that their practice styles could sometimes cause much of this organized chaos. This was met with a frown, and a somewhat cold stare.
I then paused, exhaled, and stated that the answer is a “stem failure.”
"You are asking me why a single leaf fell from a tree in the forest. I have given you physics, explaining that a wind gust came along and dislodged a weak leaf. I have given you real-time and logic—a squirrel jumped on the branch from another tree and broke the stem and the leaf fell. I have given you weather patterns—it is fall and the tree is beginning to go dormant and the stem is not as sturdy as it was in the spring. You have not bought any one of those explainable answers. So, all that is left is stem failure. It obviously had a defective stem and the leaf fell for no other reason than stem failure!”
Believe it or not, he sort of appeared to understand. Simply put, there is not always an answer for why people do what they do or behave as they behave. It just “is.”