A case of stem failure
The way we view our role and behavior in the clinic is a perceptional issue that continues to rear its ugly head.
There is nothing you can do to help a person modify his or her behavior, or to modify a clinic behavior, if the person simply does not see—or will not acknowledge—this behavior within himself or herself. Then it becomes a “they are against me” mentality and a battle where all involved will lose in the end.
Why do I call this behavior “stem failure”?
Because when faced with a conundrum for which I simply have no answer, no solution, or no idea why something occurred the way it did—I think of leaves in a tree.
One day I had a physician trying to find an answer to why a certain behavior was occurring in the clinic.
The behavior he was seeing was organized chaos and it had finally dawned on him that this behavior occurred every time he was in that particular clinic. He was passionate with trying to find the answer, and beseeched me to explain to him why this was occurring.
I started slowly, and tried to explain the extrinsic influxes that occurred.
The technicians were motivated to perform in a given manner either to earn a reward—being able to work in that clinic with him or being able to perform those tests they were doing and enjoyed doing—or to avoid punishment—being banished to a clinic where they did not want to be. Sometimes extrinsic influxes caused them to perform in a by-the-book fashion and they did not always think things through because they were regimented to perform in a given way. Blank stare.