“We have tried to make the user interface as intuitive and as straightforward as we can, but no interface can be optimized for every situation,” he said. “So we’re going to provide a button you can push and get an immediate call from one of our support people to walk you through the solution.”
The new data platform in development is intended to provide the same interconnected, data-driven experience that surgeons and staff are accustomed to experiencing with their personal devices. Data collection will be HIPAA-complaint, McCary said.
Remote monitoring will allow the company to spot and address any developing systems issues on individual devices before they evolve for facilities, surgeons, or patients.