All practices want employees to be 100% honest, 100% of the time. This means modeling transparency without over-sharing. For example, if you don’t want to speak with the rep at the front desk, do not ask the front desk to say you aren’t in the office. An honest word pattern is, “The doctor is unavailable to see you.” This statement is 100% truthful while communicating that you are 100% unavailable.
GOAL: Walk the talk -- Meaningful action from the doctor/owner impacts a practice culture more than any training protocol or policy manual.