Editor’s Note: Welcome to “Eye Catching: Let's Chat,” a blog series featuring contributions from members of the ophthalmic community. These blogs are an opportunity for ophthalmic bloggers to engage with readers with about a topic that is top of mind, whether it is practice management, experiences with patients, the industry, medicine in general, or healthcare reform. The series continues with this blog by Donna Suter, president of Suter Consulting Group. The views expressed in these blogs are those of their respective contributors and do not represent the views of Ophthalmology Times or UBM Medica.
Regardless of the outcome of the presidential race, there is much about practice management and leadership to be learned from mainstream media’s coverage of the two front-runners’ race to the White House.
1. Recorded conversations
Have you ever said something that was taken out of context? Been overheard saying things a dignified doctor would regret? I recently shadowed all the providers in a busy practice and discovered that an individual sitting in the exam room’s visitor chair next to the wall adjoining another exam room could hear more than just muffled voices. This got me wondering about the wall between the procedure room and the doctors’ office. Yes, you guessed it. A waiting patient could clearly hear what the doctors were saying to each other in the privacy of their shared office.
All the office is a stage during clinic hours. Patients waiting in the drop area can often overhear technicians as well as doctors talking in the halls. Setting aside the HIPPA reasons this might be of concern, think back to a time when someone in your office may have said something less than flattering about a patient. No one wants to be seen by the doctor who laughs at patients behind their backs.
GOAL: Demonstrate strong integrity – the transparent link connecting your healthy values and external behavior.